Returns and refunds

You have 14 days to change your mind, and two years to tell us about a fault.

Changing your mind (angrerett)

Under the Cancellation Act (angrerettloven) you may cancel a purchase within 14 days, counted from the day after you receive the piece. If the last day falls on a Saturday, Sunday or public holiday, you have until the next working day. You do not have to give a reason.

To cancel, send us a clear message before the 14 days are up, by email to hello@greyfield.no . You may use the form below, but you do not have to. It is enough that you send the message within the 14 days.

Sending it back

Send the piece back within 14 days of telling us, to Tollbugata 13, 0152 Oslo, Norway . You pay the cost of sending it back.

You may look at and try the piece as you would in a shop. If it has been used more than that, or is damaged, we may reduce the refund by the loss in value.

Your refund

We pay back everything you paid, including the original delivery, no later than 14 days after we received your message. We may wait until we have the piece back, or until you show us it has been sent. The money goes back the way you paid.

Faults

A fault is not the same as changing your mind. If a piece is faulty, tell us within a reasonable time, and no later than two years after you received it. Send your order reference and a photo. We will repair or replace it, or give you a price reduction or your money back, as the Consumer Purchases Act sets out.

Cancellation form

Last updated 15 October 2026